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Generative AI vs Conversational AI and the Impact on The natural language processing functionalities of artificial intelligence engines allow them to understand human emotions and intents better, giving them the ability to hold more complex conversations. Think of traditional chatbots as following a strict rulebook, while conversational AI learns and grows, offering more dynamic and […]

In-Depth Guide to 5 Types of Conversational AI in 2023 In an ideal world, every one of your customers would get a thorough customer service experience. But the reality is that some customers are going to come to you with inquiries far simpler than others. A chatbot or virtual assistant is a great way to